All the legal stuff

We’re excited to work with you on your travel plans! In this agreement, we’ll describe what we’ll do for you – and, we’ll explain your responsibilities as clients. ("We," "us," and "our" will refer to Custom Travel Professionals, LLC, while "you" and "your" will refer to you of course as well as all others on whose behalf you’re acting [and for whom you’re confirming that you have the authority to bind the others to the terms of this agreement].)

1. OUR SERVICES

As your travel specialists, we will do the following for you:
A. Consult with you about your trip – asking lots of questions about where you want to go (and when), what you want to do, how much you want to spend, and other factors
B. Research and offer you a variety of options that fit your travel wishes and budget
C. Book on your behalf the trip components and confirm the arrangements with you
D. Answer your questions about the trip and help you communicate with the suppliers operating your trip if problems arise

You acknowledge that our role will be that of advisors and consultants. You will make the final decisions about your travel dates, trip components, and payments.

You will be responsible for confirming that the details shown on your travel documents are correct and for alerting us immediately if you find errors or discrepancies.

2. OUR FEES

Our fees are determined on a case by case basis based on the scope of the work we are preforming on on your behalf. If you have special requests above and beyond our agreed upon travel planning services and scope of work, we will assist you if we can, but we reserve the right to charge a service fee in such cases.

We will send your travel documents electronically whenever possible. If you request these documents as hard copies, we reserve the right to charge a service fee for those hard copies.

All payments must be made by credit card, unless otherwise agreed upon. We require a credit card authorization form signed by you and each guest that pays us directly showing the account number, the amount to be charged, the full name as it appears on the card, the billing address, and the expiration date.

3. TRIP PAYMENTS AND CANCELLATIONS

Once you have made final decisions about your travel plans and submitted any required deposits, we will begin booking the components for your trip. You are solely responsible for making all required payments for your trip on time and in full. If you do not make the required deposit, we will not make any reservations. If you do not make the remaining payments (including final payment) on time, your travel arrangements will be canceled, you will forfeit any payments made earlier, and you will be denied access to the booked travel services, subject to the application of any laws in the jurisdiction cited below in this agreement. In such an event, we will not be responsible in any way for lost deposits, incurred expenses or fees, or other lost monies.

Suppliers may impose supplemental price increases after we book your travel plans (e.g., additional governmental taxes and fees, fuel surcharges, currency market fluctuations). We will notify you if this happens, once the suppliers have contacted us, and you will be responsible for paying these post-booking price changes (which will be added to the final payment due), subject once again to any applicable local laws.

If you wish to cancel your trip, you must notify us in writing. If we do not receive this written notice and any applicable cancellation penalties are not paid, the group will not be considered canceled and may be subject to additional penalties until all required paperwork is received in its entirety. The suppliers involved with your trip may have additional terms and conditions that may apply to your cancellation.

We reserve the right to make substitutions or modifications to the carriers, hotels, departure dates, return dates, departure cities, or destinations if necessary due to reasons beyond our control. In these situations, we will notify you as soon as possible, and we will work with the travel suppliers involved in your trip to substitute comparable or better services, with the express understanding from you that our efforts on your behalf will waive any additional remedies.

4. YOUR RESPONSIBILITIES

· Age: You agree that you are old enough to use the booked travel services.

· Travel Documents: You agree to be fully responsible for reviewing your travel documents and confirming that the details are correct and for alerting us immediately if you find errors or discrepancies.

· International Travel: You agree to be fully responsible for complying with any passport, visa, and immigration requirements that apply to your travel plans. For all international destinations, a U.S. passport is required for US citizens, and many countries require that your passport be valid for at least six months after you return home. You should confirm any visa requirements with the relevant government sources (e.g., embassies or consulates; travel.state.gov for U.S. citizens; travel.gc.ca/travelling/documents/visas_for_Canadians for Canadian citizens). We accept no responsibility if you are unable to travel due to failing to comply with these requirements. Also, we recommend that you review any governmental alerts, advisories, warnings, and prohibitions that apply to your destinations; by offering travel to a destination, we do not represent or guarantee that travel to that place is safe or without risk. If your chosen itinerary requires specific immunizations, it is your responsibility to arrange those vaccinations for your trip. As you are aware, living standards and practices at your destination and the standards and conditions there with respect to the provision of utilities, services, and accommodations may differ from those found at home.

· Your Change of Plans: You acknowledge that last-minute or unexpected changes can affect the quality of your ceremony or the entire trip, and you agree that we are not responsible if you are ultimately unhappy due to these changes. If you change plans and we cannot provide travel services in the end, then you agree to release us from all contract obligations and hold us in no way responsible for any nonperformance. Many suppliers such as airlines do not allow changes such as new or corrected names, and they may treat those requests as cancellations subject to their own policies. We are not responsible if you or your guests or companions cannot take the trip due to illness, hospitalization, accident, transportation problems, acts of God, or any other cause.

· Flights: If you cannot take a flight as booked, you must contact us as soon as possible so that we may review your options. If you fail to check in on time for a confirmed flight reservation, or you fail to take flights in the order they are shown in your travel documents, the affected airline may list you as a "no show" and in turn you may be charged additional fees or your entire remaining air itinerary may be canceled. After you have begun your trip, it is your responsibility to confirm all onward flights and to check flight schedules (we recommend contacting airlines at least 72 hours before any scheduled departure during your trip).

· Insurance: We recommend - in the strongest possible terms - that you purchase travel insurance that includes coverage for trip delay/interruption/cancellation, baggage loss/delay, and medical expenses (including medical evacuation).



5. OTHER TERMS AND CONDITIONS

If unexpected last-minute issues arise, we will work with you and the on-site personnel at the resort or on the ship to take action due to unforeseen changes, inclement weather, errors or omissions, or other factors that may negatively affect your trip. However, you agree that we are not responsible for the nonperformance of any travel-related services due to these factors.

We shall not be responsible for any failure to perform any obligation under this agreement due to unforeseen circumstances or causes beyond our reasonable control, including but not limited to acts of God, war, riot, acts of civil/military authorities, fire, floods, or labor strikes. Should your trip be canceled due to a force majeure event, we will work diligently with the affected suppliers to reschedule, revise, or cancel your itinerary. However, we cannot guarantee that you will receive a refund or avoid additional costs from such suppliers or vendors.

We act only in the capacity of agent for the suppliers providing the travel services in connection with your trip, including but not limited to airlines, hotels and resorts, cruise lines, wholesalers, packagers, tour operators, transfer operators, sightseeing/excursion operators, bus lines, car rental companies, and providers of entertainment services. We assume no responsibility for any personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity that may be occasioned either by (a) any act or omission of any of the suppliers or (b) any matter beyond our exclusive control involving them, including but not limited to a delay or cancellation of a flight that causes you to miss any portion of the trip.

We have no special knowledge regarding the financial condition of the suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel.

You agree to waive all claims for special, indirect, or consequential damages. You agree to indemnify and hold us harmless from and against our liability to third parties (including your guests and companions) arising from you or your guests' or companions’ actions or omissions. YOU AGREE THAT OUR MAXIMUM LIABILITY TO YOU WILL NOT EXCEED THE AMOUNT YOU HAVE PAID US.

Changes to this agreement must be made in writing and signed by both you and us.

Once we have completed the services described herein, this agreement will terminate automatically, except with respect to limitations on our liability and with respect to your indemnity.

Any dispute related to this agreement shall be governed by Mississippi law without regard to conflict of laws or principles. The federal or Mississippi courts in Mississippi shall be the exclusive forum for any lawsuit related to this agreement, and you consent to the personal jurisdiction by said courts. You agree to present any claims against us within 30 days after the trip ends and to file within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. If we are successful in an action to enforce payment or other rights here under, you agree to pay all of the expenses we may incur including reasonable attorney’s fees.
CONTACT US
We welcome your questions or comments regarding the Disclaimer:
Mailing Address: 807 Monroe Street, Clinton, MS 39056
Email Address: travel@customtravelprofessionals.com